Shipping

Our tracked packages are sent via Canada Post or UPS. If you have a preference between Canada Post & UPS please let us know when you order. We cannot guarantee delivery dates, but we process orders quickly - almost always within one business day.

Greeting card orders are shipped via untracked lettermail (unless you pay for tracking or the order is large enough to meet the free shipping threshold). Please keep in mind that those orders may take longer and plan accordingly. If you wish to use our handwritten greeting card service, please read this first.

In store pickup is available for GTA locals, and fast local delivery is available through Trexity - please scroll down below the shipping rate table to learn about these options.

Local Pickup

You'll see the option to select 'pickup' instead of 'ship' as the first step when checking out.* 

Local pickup orders are filled the same day, normally within a couple of hours. Orders that come in overnight or in the early morning will be filled by early afternoon. We'll send you an email when your order is ready to collect. Please make sure to bring your order number with you as this is what we use to locate your goods. Please check our contact page for our current hours.

Greeting Cards

Orders that contain only greeting cards (not boxed cards) ship via lettermail. This also applies to single stickers and patches! The charge is $1 for orders under $10, and FREE for orders over $10. Note that lettermail orders have no tracking. If a greeting card order meets the free shipping threshold for your zone, we will automatically ship it with tracking. We are not responsible for your cards arriving on time. Lettermail is usually pretty quick but we see random delays, so please order your cards early.

Refund & Return Policy

Returns are allowed within 60 days of the ship date with the exceptional of seasonal products, which may not be returned after their related occasion (Christmas cards & decorations, etc). subject to the following conditions:

Products must be in original condition, unused and with manufacturers tags still attached. Returns must be packed properly & securely for shipping (for example, in the packaging we sent it in). Shipping costs are not refundable. Please contact us prior to making a return, so we know to expect it, and please provide us with the tracking number if it's a trackable item.

If we have sent you an incorrect or defective item, we will re-ship the item to you at our cost or issue a refund.

We do want to make you happy, although we also want to protect ourselves from the bad people. If you feel an exception to our policy should be made for you, please reach out to us at hello@outerlayer.com.

You may also want to check out our FAQ page!

Please Note:

We reserve the right to cancel orders and/or limit quantities, especially of Jellycats. Large orders for a single style will be cancelled, and large orders being shipped to freight forwarders will also be cancelled.

If you make a low value order to be shipped across the country, we may cancel it if the actual shipping cost is much higher than the flat rate we charge. In the event that we choose to cancel your order you will be given a full refund.

If you do not receive an order confirmation email within a few minutes of placing your order, please check your spam folder. Ditto if you do not receive a shipping confirmation email in a timely fashion. A surprising number of those emails go to spam.