US Shipping

$20 Flat Rate Shipping to the contiguous United States. US orders over $150 ship free. Expect delays on packages, as both Canada Post and USPS are slower than usual due to the pandemic. We are seeing random significant delays with USPS. Order at your own risk, and please read our return policy, which is the section after this.

We have temporarily disabled untracked lettermail orders being placed for Greeting Cards as we cannot guarantee their delivery date. Please accept our apologies for any inconvenience caused. 

If you did order untracked lettermail before the option was suspended, we assume you saw the warning on our shipping page in early December and understood you were ordering at your own risk.

Any applicable duties or tax charges are not included and may be charged to you by USPS. 

Orders are shipped via Canada Post from our Toronto store. All prices on this website are in Canadian dollars. 

Please note: If you do not receive an order confirmation email within a few minutes of placing your order, please check your spam folder. Ditto if you do not receive a shipping confirmation email in a timely fashion. A surprising number of those emails go to spam. Also, you'd be surprised how many people make typos when entering their email address. 

Also, we currently do not offer shipping to Alaska or Hawaii, so sorry if this is you!
 

Refund & Return Policy

We reserve the right to cancel orders and/or limit quantities. In the event that we choose to cancel your order you will be given a full refund.

Returns are allowed within 30 days of the ship date, subject to the following conditions:

  • Products must be in original condition, unused and with manufacturers tags still attached.
  • Returns must be packed properly & securely for shipping (for example, in the packaging we sent it in!).
  • Shipping costs are not refundable.

If we have sent you an incorrect or defective item, we will re-ship the item to you at our cost.

We do want to make you happy, although we also want to protect ourselves from the bad people. If you feel an exception to our policy should be made for you, please reach out to us at hello@outerlayer.com.

You may also want to check out our FAQ page!

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